Warranty terms

Warranty terms

The manufacturer HIIVE GmbH grants a 5-year guarantee on the "HIIVE" beehive. The period for calculating the warranty period begins on the invoice date. The geographical scope of the warranty protection is worldwide.

The guarantee refers to the freedom from defects of the advertised product, including functionality, material or production defects.

Should a defect occur during the warranty period, the manufacturer will provide one of the following services at its discretion within the scope of this warranty:

repair of the goods free of charge or
free replacement of the goods with an equivalent item
In the event of a warranty claim, please contact the guarantor:

Rheinstr. 10C
14513 Teltow

Warranty claims are excluded in the event of damage to the goods due to

- normal wear and tear
- improper handling
- non-observance of safety precautions
- Use of force (e.g. hitting)
- Attempted repairs by the customer

A prerequisite for claiming warranty service is that the guarantor is enabled to examine the warranty case (e.g. by sending in the goods, photos, etc.). Care must be taken to ensure that damage to the goods during transportation is avoided by using secure packaging. A copy of the invoice for the shipment of goods must be enclosed with the warranty claim so that the guarantor can check whether the warranty period has been observed. Without a copy of the invoice, the guarantor may reject the warranty claim. In the case of justified warranty claims, you will not incur any shipping costs, i.e. the guarantor will reimburse any shipping costs for the outward shipment. The type of return shipment must be clarified with the guarantor in advance.

This manufacturer's guarantee does not restrict your statutory rights against us arising from the purchase contract concluded with us. Any existing statutory warranty rights against us remain unaffected by this guarantee promise. The manufacturer's guarantee therefore does not infringe your statutory rights, but rather extends your legal position.

If the purchased item is defective, you can contact us in any case within the framework of the statutory warranty, regardless of whether a warranty case exists or the warranty is claimed.